Return, Refund, and Replacement Policy

The following policy applies for purchases made through NovalynnFertility.com. Products purchased through an unauthorized reseller are not eligible for any refund, cancellation, or replacement. In order to be eligible for a refund, cancellation, or replacement customers must provide proof of purchase.

For a Full Refund order must be canceled before shipping. Orders placed before 3pm eastern time are subject to same day fulfillment. Orders placed on Fridays may be subject to next business day fulfillment.

Due to the nature of our products, we cannot accept returns.

All Collection Kits must be registered and returned to the lab within 4 months of purchase. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit on unused kits.

For prompt service, please email our Customer Care Team and provide your order number for any request for the following:

Order Cancellation – Orders canceled before shipping are eligible for a full refund. Refunds will be returned to the card used for purchase. Refunds cannot be sent to a card other than the original card used for purchase, check by mail, or cash. Refund balance is submitted for processing immediately. The refund credit may take up to 5-10 business days depending on your bank’s processing time

Partial Refund Request - Once your order has been shipped from our warehouse partial refunds may be awarded on a case-by-case basis. Approved Partial Refunds will be subject to shipping cost deductions.

Refund balance is submitted for processing immediately. The refund credit may take up to 5-10 business days depending on your bank’s processing time

Replacement Request – If you have not received your order after 10 business days of purchase, we will send you a replacement order free of charge.